Refund policy

RETURNS

We are really keen to make sure you're happy with your item! However, we do make custom items, which means in most cases we can't accept returns as the item is specific to your order, and we can't resell it or use the parts.

We can't accept returns as per the Australian consumer laws if:

• If you made the incorrect choice.
• If you decide you don't like the colour you chose.
• You made a spelling mistake in the name.

Still get in touch with us though - we would love to make an arrangement with you!

We often accept returns for the following - please contact us. We'd love to make you happy with your order:

• If you're not happy with the layout of text. Please work with us though; if we sent you artwork to approve, then that is considered final.

Please send photos along and a description of why you're not happy, so we can fix it for you as soon as we can.

We are happy to accept returns if:

• We sent you the wrong item (and we'll also find another way to make it up to you!)